Hajj Programs
Hajj programs vary according to trip duration, accommodation level, hotel location, transportation, and the services included. The AL Ola Tours team explains the details of each program and helps you choose the option that best suits your needs and budget.
Required documents vary according to official regulations and the selected program. They usually include a valid passport, personal photos, required health and vaccination documents, and any additional permits or information requested by the relevant authorities. The final list is provided before the application process begins.
Most Hajj programs include accommodation and program-related transportation, but the included services vary between packages. Hotel details, accommodation duration, transportation, and additional services are explained clearly before booking confirmation.
It is recommended to inquire and book early after the official programs are announced, as availability and registration dates depend on official regulations and each program’s capacity. Early booking provides more options when choosing a suitable program.
Umrah Programs
Included services vary by program and may include flight tickets, accommodation in Makkah and Madinah, local transportation, supervision and follow-up services, and visa processing when applicable. All included services are explained before booking confirmation.
Documents usually include a passport with sufficient validity, personal photos, and any health documents or information required by the relevant authorities. Requirements may vary according to nationality and the regulations in effect at the time of booking.
You can choose from the hotels available within the offered programs. Alternative options may also be requested based on hotel category, location, budget, and room availability. The final selection is confirmed after availability is checked.
A change to the travel date or program duration may be requested depending on flight and hotel availability and supplier conditions. Changes may result in a price difference or additional fees, which will be explained before the modification is completed.
Visa Services
AL Ola Tours assists with several types of visas depending on the destination and purpose of travel, including tourist visas, visit visas, and other available visa categories. The appropriate type is determined after reviewing the destination and customer information.
Required documents vary by country and visa type. They may include a passport, personal photos, proof of employment or study, bank statements, flight and accommodation reservations, and any additional documents requested by the embassy or relevant authority.
Visa processing time varies according to the country, visa type, document completeness, and the workload of the embassy or relevant authority. An estimated duration is provided, but the final timing and decision remain subject to the issuing authority.
Visa approval cannot be guaranteed because the final decision is made entirely by the embassy or relevant authority. The company’s role is to assist the customer in preparing and submitting the application according to the available requirements.
Flight Tickets
Yes. AL Ola Tours assists with searching for domestic and international flights and selecting suitable travel times and fares according to availability and airline conditions.
You must provide your full name exactly as shown on your passport or identification document, date of birth, nationality, contact details, and passport information for international flights. All information must be reviewed carefully before the ticket is issued.
Changes and cancellations depend on the airline’s rules, ticket type, and booking class. Change or cancellation fees and fare differences may apply, and some tickets may be non-refundable.
After the booking is confirmed and payment procedures are completed, the electronic ticket and flight details are sent through the agreed communication method, such as email or WhatsApp.
Tour Packages
The company offers domestic and international tour packages depending on the season and available destinations. You can contact our team to learn about current programs and destinations suitable for your travel dates and budget.
Included services vary by package and may include accommodation, transportation, sightseeing tours, supervision, flight tickets, or visa services depending on the offer. Included and excluded services are clarified before booking.
Yes. A customized program can be requested based on the destination, number of travelers, trip duration, accommodation type, and budget. The offer is prepared after checking availability with hotels, airlines, and service providers.
Yes. Packages suitable for families and groups can be arranged while considering the number of travelers, children’s ages, room types, transportation, and requested activities.
Booking and Contact
You can send your inquiry through the website contact form, WhatsApp, phone, or email. Our team will review your request and contact you.
After your inquiry is submitted, it is reviewed by the AL Ola Tours team. You will then be contacted to provide any additional details and receive information about available options, prices, and the required next steps.
No. Submitting an inquiry does not constitute a confirmed booking. A booking is confirmed only after agreeing on the service details, checking availability, and completing the required procedures and payment according to the agreed terms.
It is recommended to provide the required service, destination, expected travel date, number of travelers, children’s ages if applicable, trip duration, approximate budget, and any special requirements.
General Questions
A large part of the inquiry and booking process can be completed remotely through phone, WhatsApp, and email. Some services or documents may require additional procedures, which will be explained to the customer.
Prices may change according to availability, travel dates, airline and hotel rates, exchange rates, and supplier conditions. The final price is confirmed before the booking is completed.
Available payment methods vary depending on the service and booking value. The company team explains the available payment options and booking confirmation steps before the transaction is completed.
This depends on the offer and service type. Taxes, fees, included services, and any additional costs are clearly explained before booking confirmation.
Need Any Help?
Still Have a Question?
Send your inquiry and the AL Ola Tours team will contact you as soon as possible.