1. Introduction
These Terms and Conditions govern the use of the AL Ola Tours website. By using the website or submitting an inquiry, you agree to comply with these Terms.
If you do not agree with any part of these Terms, please discontinue your use of the website.
2. Nature of the Website
The website is an informational platform that presents general information about AL Ola Tours services, which may include Hajj and Umrah programs, visa services, flight ticket booking, and domestic or international travel programs.
At its current stage, the website does not process direct online bookings or payments. It is used to display services and receive customer inquiries.
3. Inquiries and Contact Requests
Users may submit inquiries through the website contact form. Submitting an inquiry does not constitute a confirmed booking, a final contract, or an obligation on the company to provide a particular service.
A booking or agreement becomes effective only after direct communication with the customer, confirmation of availability, price, payment conditions, and completion of the required procedures.
4. Accuracy of User Information
Users must provide accurate and up-to-date information when submitting an inquiry, including their name, phone number, and email address when provided.
The company is not responsible for an inability to contact the user or a delayed response resulting from incorrect or incomplete information.
5. Service and Pricing Information
Information displayed on the website is provided for general informational purposes. Prices, dates, availability, hotels, airlines, itineraries, and included services may change based on season, suppliers, and operational circumstances.
No price, program, or date displayed on the website constitutes a final binding offer unless it has been directly confirmed to the customer by the company.
Final pricing, included services, required documents, payment conditions, and cancellation rules will be explained before completing a booking.
6. Third-Party Services
Some services may depend on third parties, including airlines, hotels, transportation companies, visa authorities, and local operators.
These services are subject to the relevant provider's terms and policies, including schedules, baggage rules, changes, cancellations, and refunds.
7. Visas and Official Approvals
Submitting documents or paying service fees does not guarantee visa approval. Visa decisions are made by the relevant embassy, consulate, or government authority.
Customers are responsible for providing correct and complete documents within the required time and for submitting any additional documents requested by the competent authority.
8. Flight Tickets
Flight tickets are subject to the airline's conditions and the selected fare category. Change, cancellation, refund, and baggage conditions may vary by ticket and airline.
Customers are responsible for reviewing passenger names, passport information, and travel dates before ticket issuance is confirmed.
9. Website Content
We aim to provide accurate and updated information, but unintentional errors or changes may occur. The company may update, modify, or remove website content without prior notice.
General website information should not replace direct confirmation from the company's team.
10. Acceptable Use
Users must not use the website to:
- Submit spam, fraudulent inquiries, or false information.
- Attempt unauthorized access to the website or its systems.
- Upload or transmit unlawful or harmful material.
- Impersonate another person.
- Disrupt or interfere with website performance.
- Copy or commercially use website content without permission.
11. Intellectual Property
All text, designs, logos, images, and content published on the website are owned by AL Ola Tours or used under an appropriate license unless otherwise stated.
Website content may not be copied, republished, modified, or commercially used without prior written permission.
12. External Links
The website may include links to third-party services for communication, maps, or social media access. The company is not responsible for the availability, content, or policies of external websites.
13. Limitation of Liability
The company is not responsible for losses resulting from reliance on information that was not directly confirmed, technical failures beyond its reasonable control, or the acts and decisions of third-party service providers.
Nothing in these Terms excludes rights or obligations that cannot lawfully be excluded under applicable law.
14. Changes to These Terms
The company may update these Terms when the website is developed, services change, or legal and operational requirements are updated. The revised version becomes effective when published on the website.
15. Governing Law
These Terms and Conditions are governed by the applicable laws of the Arab Republic of Egypt. Any dispute will be handled by the competent Egyptian authorities and courts in accordance with applicable jurisdiction rules.
16. Contact Us
For questions about these Terms or the company's services, please contact us using the details available on the Contact Us page.