1. Introduction
AL Ola Tours respects the privacy of its website visitors and is committed to handling the personal information submitted by users in a responsible and secure manner. This Privacy Policy explains the information we may collect when you use the website or submit an inquiry, and how that information may be used and protected.
By using this website or submitting your information through the contact form, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
When you submit an inquiry through the website contact form, we may collect:
- Your first name.
- Your last name.
- Your phone number.
- Your email address, if you choose to provide it.
- The message or inquiry you submit.
- The travel service or program you are interested in.
Please do not submit sensitive information through the general contact form, including payment card details, passwords, passport copies, or other confidential documents.
3. How We Use Your Information
We may use the information you provide to:
- Respond to inquiries and contact requests.
- Provide information about Hajj, Umrah, visas, flight tickets, and travel programs.
- Contact you by phone, WhatsApp, or email.
- Follow up on your request and provide relevant assistance.
- Improve customer service and the quality of our services.
- Maintain an internal record of inquiries and follow-up activities.
- Prevent spam, fraud, or misuse of the contact form.
4. Consent to Communication
By submitting your phone number or email address through the contact form, you authorize AL Ola Tours to contact you for the purpose of responding to your inquiry.
Depending on your contact details and the nature of your request, we may communicate with you by phone call, WhatsApp message, or email.
5. Sharing of Information
AL Ola Tours does not sell or rent users' personal information.
Information may be shared only when reasonably necessary, including:
- With a service provider connected to your request, when required and after communicating with you.
- To comply with applicable legal obligations or requests from competent authorities.
- To protect the rights of the company or users and prevent fraud or misuse.
- With technical service providers that support the hosting or operation of the website.
6. Data Retention
We retain inquiry information for as long as reasonably necessary to follow up on requests, provide services, maintain communication records, and meet relevant legal or administrative obligations.
Information may be deleted or anonymized when it is no longer reasonably required, unless retention is required by law.
7. Information Security
We use reasonable organizational and technical measures to protect information from unauthorized access, loss, misuse, or unlawful modification.
However, no electronic transmission or storage method can be guaranteed to be completely secure. Users should therefore avoid sending confidential or sensitive information through public contact forms.
8. Cookies
The website may use essential technical cookies required for proper operation, language preferences, and an improved browsing experience.
If analytics, advertising tools, or non-essential cookies are introduced in the future, this Policy will be updated and appropriate consent options will be provided where required.
9. External Links
The website may contain links to third-party services such as Google Maps, WhatsApp, and social media platforms. AL Ola Tours is not responsible for the privacy practices of those external services, and users should review their policies before using them.
10. User Rights
You may contact us to ask about information you have submitted through the website, or to request its correction, update, or deletion, subject to applicable legal requirements and legitimate retention obligations.
We may request reasonable information to verify the identity of the person making the request.
11. Children's Privacy
The website is not intended to directly collect personal information from children. Any inquiry relating to a minor should be submitted by a parent or legal guardian.
12. Changes to This Privacy Policy
AL Ola Tours may update this Privacy Policy when the website is developed, new services are introduced, or legal and regulatory requirements change. The updated version will be published on this page with a revised update date.
13. Contact Us
For questions about this Privacy Policy or our handling of personal information, please contact us using the details available on the Contact Us page.